Frequently Asked Questions

Which Rubber?

Vibram’s XS Edge vs Stealth C4?  Vibram and Stealth are two of the best lines of climbing rubber available. Most shoes come with 4mm soles. 5mm rubber will noticeably stiffen the shoe, it is not recommended for downturn models or smaller sizes.  Please read more below!

Rand Repair (Toe caps)

Not all toe cap repairs are obvious by looking at the outside of the shoe. If you check “all necessary repairs”, we will evaluate your shoes and if we see that the rands are more than half-way worn, we will replace them.

We Can Help!

We are here to help you with your shoes! Feel free to call us at 303 440-0414 if you have any questions. Or better yet, email us with pics and questions and we will usually get back to you within 24 hours.  Info@rockandresole.com

Resoling Information

Do I Need a Toe Cap?

Maybe. It is not always obvious when a toecap is needed. If there is a weakness around the seam where the rand meets the layer of climbing rubber, then it may need a new cap. When we start to work on your shoes, we lightly grind down the rand to prep it for the glue. If the rand is not stable enough, then it will have to be replaced. Deducing if a toecap is needed before the toe is opened up is difficult to do without a lot of experience in shoe repair. If you have further questions, feel free to call us.

Our prices & cost breakdown

We get shoes in all sorts of conditions, so we can’t give you a firm estimate until we have the shoe and start to take it apart. The cost is very difficult to determine from the look of the shoe, we have seen some with holes that actually just need a half resole, and some with no hole where the rand (toe cap) is shot. Feel free to send photos if you want us to give it our best go. Prices are as follows:
A half resole:                                                $36 per PAIR
Toe Cap:                                                      $10 per shoe
Rubbers other than Edge and C5:               $5.00 per pair
US shipping:                                                $10.00 for the first pair, $1.50 for each additional pair. Shipping Insurance is included.
International shipping:                                  Please call
Replace Solution strap:                                $12 each
Replace velcro buckles:                               $10 each
Repair velcro straps:                                    $6
Small holes in the leather:                            $6 – $10 (send pic for quote)

Do I Need Additional Stitching?
If you have large holes around the toe area, we most likely will not be able to repair your shoes. Actually, we could put new rubber on the toe and make it look very nice and charge you a lot for the extra repairs. BUT, it will not hold up very long and you will be unhappy with us. There can be a very fine line between rejecting shoes that we feel will be a waste of your money, and shoes that require just a bit of stitching and will hold up “ok”. Please send us photos and/or give us a call if your shoes need stitching repair. The charge is an extra $10 per shoe.
How Many Resoles can I get?
About 3+ if you resole regularly and follow the care suggestions. The life of the shoe will be shortened if the rands are worn down and the toecaps need to be replaced. It really depends on how you care for your shoes.
5mm Rubber Info
5mm rubber is very stiff for most shoes. It will reduce sensitivity and performance. If you want to go with 5mm, you could put it on shoes that are not down turned (Miura lace ups, Mythos). We strongly recommend against getting 5mm for the Solutions, Testarossas, Shamans or any other down turned shoe. We also don’t recommend putting it on any shoe smaller than a size 38. We do charge an additional $5.00 for the 5mm rubbers (Edge and C4).
Expedite Policy

For those situations where your resole creeps up on you just before the trip of the year, we do have an expedite option.  The rate is $20 and it is best to let us know your deadline before we process your package upon arrival.  You can put a note in your order under “Its complicated” or send us an email authorizing the charge and giving us a date in writing.  Info@rockandresole.com.

Shipping

Shipping shoes to us for resole:

We recommend purchasing extra insurance for your package – WE do NOT cover shipping losses/damages on packages sent TO us. Shipping insurance is cheap compared to loosing your shoes.

Do not wrap the shoes in plastic bags. Generally, plastic bags are not good for climbing shoes, which need to breath so that the materials on the inside don’t rot out.

Please don’t send us packing peanuts. Newspaper works great as filler.

Please don’t send us biners, or anything that you aren’t sending in for repair!

If you are having your shipping dpt. at work send your shoes PLEASE PUT YOUR ORDER #/NAME INSIDE THE BOX.  The shipping dpt. will have only their name on the return label and most times, do not include the order #.  We then have an accumulation of “mystery” shoes!

We have found that single pairs fit great in the Priority Mail flat rate padded envelopes through the Post Office for about $6.00.   Since it is priority mail, you will receive a shipping confirmation. This is the best way to send single pairs. Please do not use shoeboxes, they are not meant for shipping and have been known to pop open.

For 2 pairs, the Priority Mail Tyvek bags through the PO work very well (you can double them up). You aren’t paying for the weight of the box and they are stronger than anything out there.

Do NOT purchase the “Mailer” packages at the post office. They are the brown packages that you have to BUY at the PO. They FALL apart! You will LOOSE your shoes! The cushion mailers are the worst. And if your shoes can fit in one of those packages, they can generally fit in a Tyvek bag.

Please keep your tracking number! Although we will send you a confirmation email when your shoes arrive, shipping happens – with ALL the carriers – and in the event that yours goes awry in transit, you will want to track it down.

Our End:

We will send you a confirmation email of the arrival of your package, and an expected return due date, to the email address you entered online.  If you don’t get one by the time your package has been delivered (based on your tracking info), give us a day or so.  Sometimes we get a bit behind in opening packages.  Also please check your spam email account.  If you still don’t hear anything, feel free to email us (best way to contact us):  info@rockandresole.com.  Or you can call us at 303 440-0414.

We automatically include shipping insurance on all shoe packages we send out. This means if your shoes do not make it to your shipping address, then we will send you a new pair of shoes (if your shoes are no longer made, then we will replace them with a comparable pair). The insurance company we go through carefully monitors fraud, so please don’t go there. They have us wait 20 days before we can file a claim – sometimes packages show up in mysterious ways.

When we return your shoes to you, you will get a tracking number.  We send the majority of our packages via USPS.  Unfortunately, the tracking info from the PO will not list the destination address.  Your package will be sent to the shipping address you entered online, NOT the billing address listed in the payment receipt that you got in a separate email.

Shipping your new shoe purchases:

Saving the planet – one box at a time! We send the shoeboxes back to the manufacturer and give you free shipping! If you would like the box, please let us know and we will get back to you with a shipping rate. Thanks!

Changing shipping addresses

Please send us an email:  info@rockandresole.com with your corrected shipping address.  We can and do, ship to many popular climbing destinations, as well as overseas

Shoe Care

Every Day Shoe Care
  • Air them out when done climbing
  • If you live in a damp climate – put them in the driest place possible when not climbing
  • Don’t wear them walking around or belaying – PLEASE!
  • Get a resole as soon as needed- before they need toe caps
  • Think about having 2 pairs of like shoes so one can be resoled while you continue to climb
  • Don’t let them get saturated in talc powder
  • Do NOT store in plastic bags
Can I get toe caps without a resole?
No – the rand terminates about ¼” under the sole. The sole has to be removed in order for us to replace the rand rubber. So if we do toe caps, we must also do resole. Toe dragging is the most common cause for needing rand repair before a resole is recommended. It can be an effective technique for getting through those dicey moves – but expensive!
Can you repair stitched seams?
Yes, we have a sewing machine for shoes. We generally stitch up the weakness in the lacing area of the Miuras at no charge. If you need additional stitching, please indicate it and we will charge you accordingly. If you need extensive work, the charge could vary.
Do you sell laces?
Yes, we have the standard laces in stock, for $6.00/pair. We can also replace Solution straps for $8.00 each.
Warranty
We warranty all of our work and materials for 3 months. Sometimes we don’t do the quality work we always strive to do and we would like a chance to correct our mistakes. Please, if you have any questions about your resole, or complaints, contact us. We would LOVE to hear from you!

Shipping

Sending your shoes to us
We have found that single pairs fit well in the flat rate priority padded envelopes through the Post Office at $5.95. The Tyvek envelopes work great too. Since it is priority mail, you will receive a shipping confirmation. Do NOT use the brown mailers from the PO – they fall apart! Please keep your tracking number. You will receive a confirmation email from us when your shoes arrive, but if you don’t, you will want to know where they have gone!
Can you confirm the arrival of my shoes?
Yes, you will receive a confirmation email from us, via our online ordering system. But please still keep your tracking number!
Shipping Recommendations
  1. Do not wrap the shoes in plastic bags
  2. Do not send packing materials – the plastic air bags actually expand when they come up to our altitude and have been known to explode the box they are in!
  3. We recommend sending single pairs in a padded flat rate envelope through USPS.  Its about $6.00 from most locations.
  4. Please keep your tracking number and check online to verify when your package arrived at our shop.
  5. We do NOT recommend the cushion mailers from the PO!  They fall apart!!
  6. Just in case you don’t believe us, here is a photo of a typical mailer we receive.   Fortunately, no shoes fell out of this one!Ripped Package
What if I need to check my arrival due to a change in my situation?
We will do our best to look for your package, but we need to know the date that it arrived. Please do not call us to verify arrival if you don’t have a shoe emergency. Use your tracking number to see what date it arrived so it is easier for us to pull.
What if the online order process doesn't work for me?
Most online errors occur because of a mismatch with the billing address of the credit card. If you need to re-enter the billing address, please select “add a new card” and re-enter the card info as well. It seems that once the system has the credit card info, it keeps using the billing address initially entered. If all else fails – You can send your shoes in along with your name, address and phone number. We will contact you for billing information. Otherwise visit out help page for more troubleshooting steps.