Frequently Asked Questions
Vibram’s XS Edge vs Stealth C4? Vibram and Stealth are two of the best lines of climbing rubber available. Most shoes come with 4mm soles. 5mm rubber will noticeably stiffen the shoe, it is not recommended for downturn models or smaller sizes. Please read more below!
Rand Repair (Toe caps)
Not all toe cap repairs are obvious by looking at the outside of the shoe. If you check “all necessary repairs”, we will evaluate your shoes and if we see that the rands are more than half-way worn, we will replace them.
We Can Help!
We are here to help you with your shoes! Feel free to call us at 303 440-0414 if you have any questions. Or better yet, email us with pics and questions and we will usually get back to you within 24 hours. Info@rockandresole.com
Do I Need a Toe Cap?
Maybe. It is not always obvious when a toecap is needed. If there is a weakness around the seam where the rand meets the layer of climbing rubber, then it may need a new cap. When we start to work on your shoes, we lightly grind down the rand to prep it for the glue. If the rand is not stable enough, then it will have to be replaced. Deducing if a toecap is needed before the toe is opened up is difficult to do without a lot of experience in shoe repair. If you have further questions, feel free to call us.
Our prices & cost breakdown
We get shoes in all sorts of conditions, so we can’t give you a firm estimate until we have the shoe and start to take it apart. The cost is very difficult to determine from the look of the shoe, we have seen some with holes that actually just need a half resole, and some with no hole where the rand (toe cap) is shot. Feel free to send photos if you want us to give it our best go. Prices are as follows:
A half resole: $38 per PAIR
Toe Cap: $10 per shoe
Rubbers other than Edge and C4: $5.00 per pair
US shipping: $10.00 for the first pair, $1.50 for each additional pair. Shipping Insurance is included.
International shipping: Please call
Replace Solution strap: $12 each
Replace velcro buckles: $10 each
Repair velcro straps: $6
Small holes in the leather: $6 – $10 (send pic for quote)
Do I Need Additional Stitching?
How Many Resoles can I get?
5mm Rubber Info
For those situations where your resole creeps up on you just before the trip of the year, we do have an expedite option. The rate is $20 and it is best to let us know your deadline before we process your package upon arrival. You can put a note in your order under “Its complicated” or send us an email authorizing the charge and giving us a date in writing. Info@rockandresole.com.
Every Day Shoe Care
- Air them out when done climbing
- If you live in a damp climate – put them in the driest place possible when not climbing
- Don’t wear them walking around or belaying – PLEASE!
- Get a resole as soon as needed- before they need toe caps
- Think about having 2 pairs of like shoes so one can be resoled while you continue to climb
- Don’t let them get saturated in talc powder
- Do NOT store in plastic bags
Can I get toe caps without a resole?
Can you repair stitched seams?
Do you sell laces?
Sending your shoes to us
Shipping shoes to us for resole:
We recommend purchasing extra insurance for your package – WE do NOT cover shipping losses/damages on packages sent TO us. Shipping insurance is cheap compared to loosing your shoes.
Do not wrap the shoes in plastic bags. Generally, plastic bags are not good for climbing shoes, which need to breath so that the materials on the inside don’t rot out.
Please don’t send us packing peanuts. Newspaper works great as filler.
Please don’t send us biners, or anything that you aren’t sending in for repair!
If you are having your shipping dpt. at work send your shoes PLEASE PUT YOUR ORDER #/NAME INSIDE THE BOX. The shipping dpt. will have only their name on the return label and most times, do not include the order #. We then have an accumulation of “mystery” shoes!
We have found that single pairs fit great in the Priority Mail flat rate padded envelopes through the Post Office for about $6.00. Since it is priority mail, you will receive a shipping confirmation. This is the best way to send single pairs. Please do not use shoeboxes, they are not meant for shipping and have been known to pop open.
For 2 pairs, the Priority Mail Tyvek bags through the PO work very well (you can double them up). You aren’t paying for the weight of the box and they are stronger than anything out there.
Do NOT purchase the “Mailer” packages at the post office. They are the brown packages that you have to BUY at the PO. They FALL apart! You will LOOSE your shoes! The cushion mailers are the worst. And if your shoes can fit in one of those packages, they can generally fit in a Tyvek bag. Just in case you don’t believe us, here is a photo of a typical mailer we receive. Fortunately, no shoes fell out of this one!
Please keep your tracking number! Although we will send you a confirmation email when your shoes arrive, shipping happens – with ALL the carriers – and in the event that yours goes awry in transit, you will want to track it down.
We will send you a confirmation email of the arrival of your package, and an expected return due date, to the email address you entered online. If you don’t get one by the time your package has been delivered (based on your tracking info), give us a day or so. Sometimes we get a bit behind in opening packages. Also please check your spam email account. If you still don’t hear anything, feel free to email us (best way to contact us): firstname.lastname@example.org. Or you can call us at 303 440-0414.
We automatically include shipping insurance on all shoe packages we send out. This means if your shoes do not make it to your shipping address, then we will send you a new pair of shoes (if your shoes are no longer made, then we will replace them with a comparable pair). The insurance company we go through carefully monitors fraud, so please don’t go there. We will file a claim with the PO – sometimes packages show up in mysterious ways. There is a 60 day limit (PO policy) on all claims, so therefore we also have a 60 day claim limit, so please do not wait!
When we return your shoes to you, you will get a tracking number. We send the majority of our packages via USPS. Unfortunately, the tracking info from the PO will not list the destination address. Your package will be sent to the shipping address you entered online, NOT the billing address listed in the payment receipt that you got in a separate email.
Can you confirm the arrival of my shoes?
What if I need to check my arrival due to a change in my situation?
We will do our best to look for your shoes, but we need to know the date that they arrived. Please check your spam folder to see if our confirmation email went there. Use your tracking number to check the arrival date.
Changing shipping addresses
Please send us an email: email@example.com with your corrected shipping address. We can and do, ship to many popular climbing destinations, as well as overseas
What if the online order process doesn't work for me?
Most online errors occur because of a mismatch with the billing address of the credit card. If you need to re-enter the billing address, please select “add a new card” and re-enter the card info as well. It seems that once the system has the credit card info, it keeps using the billing address initially entered. If all else fails – contact us and we will help you with the online form. The online system is the best way for us to stay organized and make sure your shoes get back to you and not go to someone across the country. Or visit our help page for more troubleshooting steps.
Shipping New Shoe Purchases
Shipping your new shoe purchases:
Saving the planet – one box at a time! We send the shoeboxes back to the manufacturer and give you FREE shipping! If you would like the box, please let us know and we will get back to you with a shipping rate. Thanks!