FAQs
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Resoling Information
Vibram’s XS Edge (Edging
& Durable) and Stealth C4 (Stiff & Sticky) are two proprietary rubbers
that we resole with at no additional charge.
Additional rubber
options we offer are; ($5 upgrade)
Vibram Grip2 (Sticky
& Sensitive)
Neo Fuse (Sticky &
Resilient)
Neo Force (Edging &
Durable)
Unparellel RH (Edging
& Sticky)
Maybe. It is not always
obvious when a toecap is needed. If you check “all necessary repairs”, we will
evaluate your shoes and if we see that the rands are more than half-way worn,
we will replace them.
If there is a weakness
around the seam where the rand meets the layer of climbing rubber, then it may
need a new cap. When we start to work on your shoes, we lightly grind down the
rand to prep it for the glue. If the rand is not stable enough, then it will
have to be replaced. Deducing if a toecap is needed before the toe is opened up
is difficult to do without a lot of experience in shoe repair. If you have
further questions, feel free to call us.
If you have large holes
around the toe area, we most likely will not be able to repair your shoes.
There can be a very fine line between rejecting shoes that we feel will be a
waste of your money, and shoes that require just a bit of stitching and will hold
up “ok”. Please send us photos and/or give us a call if your shoes need
stitching repair. The charge is an extra $12 per shoe.
About 3+ if you resole
regularly and follow the care suggestions. The life of the shoe will be
shortened if the rands are worn down and the toecaps need to be replaced. It
really depends on how you care for your shoes.
For those situations
where your resole creeps up on you just before the trip of the year, we do have
an expedite option. The rate is $20 per pair and it is best to let us
know your deadline before we process your package upon arrival. You can
put a note in your order or send us an email authorizing the charge and giving
us a date in writing.
We have a 1 month warranty for any issues with the resole. We cannot warranty wear and tear due to climbing.
The month warranty starts once you receive the shoes, unfortunately we do not have control of when customers start climbing on their shoes.
To start a warranty claim, you can use our portal here.