FAQs
We’re here to help
Our turnaround time, displayed above on our banner, is an estimated time frame. There’s a possibility that we may complete the order before or after the listed turnaround time.
Since we can’t control shipping times, the turnaround time begins once we receive and process your shoes into our queue.
For those situations
where your resole creeps up on you just before the trip of the year, we do have
an expedite option. The rate is $20 per pair and it is best to let us
know your deadline before we process your package upon arrival. You can
put a note in your order or send us an email authorizing the charge and giving
us a date in writing.
We have a 1 month warranty for any issues with the resole. We cannot warranty wear and tear due to climbing.
The warranty begins once you receive the shoes. When you start climbing on the shoes is out of our control.
To initiate a warranty claim, send us detailed images of your shoes by email. Please allow up to 48 hours for our reply.
Yes, we have climbing shoe replacement laces in stock.