FAQs
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Resoling Information
Vibram’s XS Edge (Edging & Durable) and Stealth C4 (Stiff & Sticky) are two proprietary rubbers that we resole with at no additional charge.
Additional rubber options we offer are; ($5 upgrade)
Vibram Grip2 (Sticky & Sensitive)
Neo Fuse (Sticky & Resilient)
Neo Force (Edging & Durable)
Unparellel RH (Edging & Sticky)
Maybe. It is not always obvious when a toecap is needed. If you check “all necessary repairs”, we will evaluate your shoes and if we see that the rands are more than half-way worn, we will replace them.
If there is a weakness around the seam where the rand meets the layer of climbing rubber, then it may need a new cap. When we start to work on your shoes, we lightly grind down the rand to prep it for the glue. If the rand is not stable enough, then it will have to be replaced. Deducing if a toecap is needed before the toe is opened up is difficult to do without a lot of experience in shoe repair. If you have further questions, feel free to call us.
If you have large holes around the toe area, we most likely will not be able to repair your shoes. There can be a very fine line between rejecting shoes that we feel will be a waste of your money, and shoes that require just a bit of stitching and will hold up “ok”. Please send us photos and/or give us a call if your shoes need stitching repair. The charge is an extra $12 per shoe.
About 3+ if you resole regularly and follow the care suggestions. The life of the shoe will be shortened if the rands are worn down and the toecaps need to be replaced. It really depends on how you care for your shoes.
For those situations where your resole creeps up on you just before the trip of the year, we do have an expedite option. The rate is $20 per pair and it is best to let us know your deadline before we process your package upon arrival. You can put a note in your order or send us an email authorizing the charge and giving us a date in writing.
Shoe Care
Air them out when done climbing
If you live in a damp climate – put them in the driest place possible when not climbing
Don’t wear them walking around or belaying – PLEASE!
Get a resole as soon as needed- before they need toe caps
Think about having 2 pairs of like shoes so one can be resoled while you continue to climb
Don’t let them get saturated in talc powder
Do NOT store in plastic bags
No – the rand terminates about ¼” under the sole. The sole has to be removed in order for us to replace the rand rubber. So if we do toe caps, we must also do resole. Toe dragging is the most common cause for needing rand repair before a resole is recommended. It can be an effective technique for getting through those dicey moves – but expensive!
Yes, we have a sewing machine for shoes. We generally stitch up the weakness in the lacing area of the Miuras at no charge. If you need additional stitching, please indicate it and we will charge you accordingly. If you need extensive work, the charge could vary.
Yes, we have climbing shoe replacement laces in stock.
We warranty our work up to 3 months, but we do not warranty the breakdown of materials that is caused by climbing. We always strive for the highest quality of work, In the event of an issue with your resole we would like the chance to correct our mistakes. If you have any questions about your resole, or complaints, please contact us at warranty@rockandresole.com .
The 3 months will start once the customer receive the shoes. Unfortunately, we do not have control over when the customer starts to use their shoes.